Delivery Conditions
Order Shipping and Delivery
Answers to your questions about order, shipping, and delivery can be found on this page. For other questions, you can reach us via the contact section.
When will my order be delivered?
Your orders will be handed over to the shipping company on the same day or within 2-4 business days after bank approval. Delivery of your order to you will take 1 business day for Istanbul after dispatch, and 2, at most 3 business days for other cities. Deliveries cannot be made on public holidays.
In case of a delay in your order caused by us, our Customer Relations employees will inform you about the issue as soon as possible via phone or e-mail. Therefore, it is important that your membership information is complete and accurate.
All selected products are delivered to you with the guarantee of our contracted Yurtiçi Kargo.
If any of the products you selected are out of stock, you will be notified via e-mail of the earliest date the product will be back in stock, and the necessary procedures will be carried out. If a product you paid for online is out of stock, there is a waiting period of at least 4 (four) and at most 14 (fourteen) days. If the product cannot be delivered to the consumer within these dates, the payment made will be refunded.
What happens if I'm not at the delivery address?
If you are not at the specified address, your order will be delivered to the nearest Yurtiçi Kargo branch and you will be left an information note. You must pick up your package from the specified branch within 3 days.
What should I pay attention to when receiving the product?
When receiving your order, you should definitely check for any problems such as tears, crushing, wetting, etc. on the shipping package. We also recommend ensuring that the products in your package are the same as those reflected on the invoice.
The cargo official will assist you if there is any problem with the cargo package or its contents. In such a case, you should not accept the cargo and have the cargo official prepare a report. The report will facilitate your procedures for product exchange or refund.